All goods are returned at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery or obtain a proof of posting, as items not received by HiTechshop cannot be refunded, exchanged or replaced.
HiTechshop are unable to refund return postage costs in excess of the charge made when the order was originally dispatched. If you are in any doubt as to how to return the item to us please contact us before doing so.
In the unusual event of a non-delivery / partial delivery please allow 10 working days before contacting us regarding UK standard service items. All non-deliveries / incomplete deliveries should be reported to HiTechshop within 20 days of dispatch.
Please consider taking the following steps:
a. Contact the office and Request Authority to return your item(s).
b. Securely Package the goods to be returned
c. Include a brief Covering Note explaining why the goods are being returned.
d. Ensure your Order Number is visible on the outside of the package.
e. We advise that valuable goods are Insured, sent on a "signed for" service.
f. Post the goods to the Address Specified after returns authority request (point b.)
(There may be a delay in processing returned items not following this procedure, also if items are sent to an address other than the one we specify we cannot be responsible for them)
If products are faulty or do not conform to description, you may return them within 14 days of receipt and will be entitled to a replacement or full refund. For larger items you may wish to contact us to check these costs before returning the item.
If you have ordered the wrong product, return the product unopened and in its original re-saleable packaging for an exchange or a full refund at our discretion. Please note for wrong order delivery charge or upto 20% re-stocking fee will be deducted.
HiTechshop reserves the right to retain the incurred costs of delivery where goods are returned for no cause. For larger items you may wish to contact the office to check these costs before returning the item. We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.
In the unlikely event your order is damaged in transit, its better to refuse the product to take from courier or please contact us immediately on sales@HiTechshop.co.uk . Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.