Terms and conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE

The following terms and conditions govern the sale of products by HiTechShop.co.uk. (hereafter referred to as HiTechShop). By submitting your on-line order to HiTechShop, you have indicated your acceptance to be bound by these terms and conditions of sale. At HiTechShop's sole discretion, these terms and conditions may be changed without prior notice at any time before HiTechShop accepts your order.

Important Ordering Information

All orders require about 1 to 2 business days processing before shipment for any product designated as "In Stock". While HiTechShop makes every attempt to maintain accurate stock information, HiTechShop is not responsible for the accuracy of inventory. In the event of a discrepancy regarding availability of a product, HiTechShop has the right to fully refund a customer for the full purchase price, in lieu of timely delivery of merchandise.

  • HiTechShop processes and ships Monday to Friday, and is closed on weekends and public holidays
  • No deliveries are made by carriers on weekends or holidays
  • No deliveries will be made to Post Office Boxes (PO Box)
  • You may be contacted at the phone number registered with your credit card for security purposes


Customer Satisfaction Policy

Products sold by HiTechShop are covered under a limited 7-day DOA (dead-on-arrival) policy, from the receiving date, and is subject to the following terms and conditions:

  • ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by HiTechShop for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
  • Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
  • Returns MUST include all original parts and packing materials and an HiTechShop RMA number, or the return will be rejected. HiTechShop reserves the right to refuse any returns or refunds for merchandise. DOA items may be returned within 25 days of ordering and may be subject to a 15% restocking fee at the discretion of HiTechShop.
  • LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective (DOA). Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.


Terms of Purchase

HiTechShop is a retailer/distributor only. Products sold are not manufactured by HiTechShop. HiTechShop makes no representation or warranty with respect to the products except those stated in this document. HiTechShop disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance.

You ("the Customer") and HiTechShop agree that these Terms and Conditions are the sole terms and conditions governing the sales transaction between the Customer and HiTechShop. Any attempt to alter, supplement, modify or amend these Terms and Conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these Terms and Conditions are subject to change at any time, without prior written notice. Therefore, please check these Terms and Conditions carefully each time you place an order with HiTechShop.

Availability

HiTechShop does not guarantee that products and services advertised on our website will be available when ordered or thereafter.

Payment Terms

Payment is due by credit card or PayPal. Once an order is placed by credit card, the credit card account will be verified at the time the order is placed. Should a credit card is declined, so will be the order. No C.O.D. orders are accepted. Orders are processed ONLY upon receipt of payment.

Disclaimer of Warranty

When products are shipped to you, their limited warranties applicable to products are in effect and are included with the shipment. Certain products may have additional warranties provided by the original manufacturer but not by HiTechShop. On our web site, "as is" products may not have warranties from HiTechShop (other than those warranties implied by and incapable of exclusion, restriction or modification under applicable law), but may still hold warranties from the manufacturer.

Payment Shipping and Handling Charges and Taxes

The buyer is responsible for any taxes or tariffs associated with your purchase.

Prices

The prices do not include taxes unless otherwise noted. All prices are in GBP. The price charged for an order will be the price in effect at the time the order is made. 

Shipping & Risks during Shipping

When products are shipped to you by common carrier, HiTechShop's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with HiTechShop.

Order Cancellations & Changes

For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

Errors, Misprints, and Omissions 

Our goal is to provide current and accurate information on our website. However, errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, photographs or illustrations. HiTechShop makes no warranty that the content of the website is accurate or complete. 

Prior to shipment or delivery of any order, HiTechShop may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. HiTechShop cancel, reject, correct or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an electronic funds transfer has been sent or received. In the event your order is cancelled by HiTechShop after your credit card or debit card has already been charged, HiTechShop will immediately issue a credit to your payment card account in the amount of the charge. Individual bank or credit union policies will determine when this amount is credited to your account. 

HiTechShop is not obligated to complete any sell of products, services, or insurance based on errors, misprints, or omissions on our website.

HiTechShop may at any time, with no prior notice or liability to any website user (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, fees, description, and specifications of such products, services, and insurance; (c) limit quantities, promotional or otherwise, available for sale.

Limited Warranty

HiTechShop warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM products, or thirty (30) days for RETAIL packaged products from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. ALL OEM CPU products are warranted within seven (7) days from the original invoice date.

Technical Support
HiTechShop provides technical support for most of its products. Some products may have to use the technical support provided by the manufacturer.